Drive CX is here to help you build fanatical brand loyalty that drives sales and profits. Feel confident that your customers are happy with every interaction. Build a team culture that attracts, develops and keeps great people. We'll conduct a business systems audit to identify opportunities f
Drive CX is here to help you build fanatical brand loyalty that drives sales and profits. Feel confident that your customers are happy with every interaction. Build a team culture that attracts, develops and keeps great people. We'll conduct a business systems audit to identify opportunities for optimizing marketing, operations and HR key business processes. We'll work with you to implement a highly effective system for managing your "Return on Relationships". Together, we'll identify ways to improve both customer and employee retention on the frontlines. You’ll understand where management attention is needed most in order to deliver exceptional brand experiences. The result - You stay one step ahead of your competitors. Your customers come in more often and spend more. Your managers feel empowered to optimize frontline team performance.
Keap Certified Partner
Keap Certified Partner
Keap Developer Partner
Understand how to deliver a more consistent brand experience that results in fanatical brand loyalty and increased customer lifetime value. Learn how to make your high value customers your brand advocates. Identify opportunities for feedback and loyalty enrolment at point of payment, pickup or ser
Understand how to deliver a more consistent brand experience that results in fanatical brand loyalty and increased customer lifetime value. Learn how to make your high value customers your brand advocates. Identify opportunities for feedback and loyalty enrolment at point of payment, pickup or service delivery. Solve operational issues before they impact brand affinity and your bottom line with customer feedback loops. Close the gap between customer insights and specific actions that streamline key businesses processes. Increase the efficacy and impact of your reputation management systems. Improve social rankings with incentives for customers to promote good reviews to social sites. Look at how to leverage your customer facing platforms to build robust customer profiles with sentiment analysis, communication history, marketing engagement and sales data. #customerexperiencemanagement #customercentric #customersatisfaction
Learn how to turbo charge your marketing returns with personalized communications and campaign ROI management. We’ll help you leverage Keap to build a marketing playbook based on the results of personalized marketing campaigns. Understand how operations are impacting your customers buying behaviour
Learn how to turbo charge your marketing returns with personalized communications and campaign ROI management. We’ll help you leverage Keap to build a marketing playbook based on the results of personalized marketing campaigns. Understand how operations are impacting your customers buying behaviours and marketing returns. Segment customers based on their customer life-time value, demographics and purchase preferences. Target promotions to predictably increase visit frequency and basket size. Retain and build loyalty in high value customers. Get lapsed customers back. Identify opportunities to cross promote retail products and services. Learn how to track the key performance indicators of sales engagement and marketing returns by campaign, customer, location, product and channel. #marketingROImanagement #relationshipmarketing #digitalengagement
Together, we’ll evaluate how effectively you communicate, collaborate and innovate to stay ahead of rapidly changing consumer and workplace trends. Identify ways to make front line teams more accountable for delivering the brand experience your customers want. Develop strategies for how unit and
Together, we’ll evaluate how effectively you communicate, collaborate and innovate to stay ahead of rapidly changing consumer and workplace trends. Identify ways to make front line teams more accountable for delivering the brand experience your customers want. Develop strategies for how unit and head office managers can optimize frontline team performance. Identify ways to motivate and acknowledge team members to attract and keep great people. Scale desirable behaviours by sharing ideas, peer kudos, and management acknowledgements for excellence. Understand how to enhance productivity with KPI alerts, digital performance feedback and prioritized actions boards. #employeeretention #teamdevelopment #employeerelations
