Drive CX - Total Experience Management (TXM)
Vancouver, BC, Canada
drivecx.com Get in touch
About Drive CX - Total Experience Management (TXM)

Drive CX is here to help you build fanatical brand loyalty that drives sales and profits. Feel confident that your customers are happy with every interaction. Build a team culture that attracts, develops and keeps great people. We'll conduct business systems audit to identify opportunities for

Drive CX is here to help you build fanatical brand loyalty that drives sales and profits. Feel confident that your customers are happy with every interaction. Build a team culture that attracts, develops and keeps great people. We'll conduct business systems audit to identify opportunities for optimizing marketing, operations and HR key business processes. We'll work with you to develop a framework for managing your ROR, "Return on Relationships". Identify ways to digitally engage customer and employee on the frontlines. Together, we'll map out a customized experience management system to help you understand where management attention is needed most at the head office and unit level. The result - extraordinary consumer and workplace experiences that keep you one step ahead of your competitors and changing trends. Your managers will feel empowered to consistently grow customer lifetime value and optimize team performance.

Read more

Certified Partner
Industries
  • Business Consulting & Coaching
  • Marketing
  • Other
  • Restaurants and Food
  • Retail
  • Services for Businesses and Consumers
  • Software and Technology
Service Speciality
  • Consulting - Business Strategy
  • Consulting - Marketing
  • Consulting - Operations
Languages
  • English
Certifications
Services
Customer Experience and Relationship Management

Understand how to deliver a more consistent brand experience that results in fanatical brand loyalty and increased customer lifetime value. Learn how to make your high value customers your brand advocates. Identify opportunities for feedback and loyalty enrolment at point of payment, pickup or ser

Understand how to deliver a more consistent brand experience that results in fanatical brand loyalty and increased customer lifetime value. Learn how to make your high value customers your brand advocates. Identify opportunities for feedback and loyalty enrolment at point of payment, pickup or service delivery. Solve operational issues before they impact brand affinity and your bottom line with customer feedback loops. Close the gap between customer insights and specific actions that streamline key businesses processes. Increase the efficacy and impact of your reputation management systems. Improve social rankings with incentives for customers to promote good reviews to social sites. Look at how to leverage your customer facing platforms to build robust customer profiles with sentiment analysis, communication history, marketing engagement and sales data. #customerexperiencemanagement #customercentric #customersatisfaction

Read more
Marketing Relationship and ROI Management

Learn how to turbo charge your marketing returns with personalized communications and campaign ROI management. We’ll help you leverage Keap to build a marketing playbook based on the results of personalized marketing campaigns. Understand how operations are impacting your customers buying behaviour

Learn how to turbo charge your marketing returns with personalized communications and campaign ROI management. We’ll help you leverage Keap to build a marketing playbook based on the results of personalized marketing campaigns. Understand how operations are impacting your customers buying behaviours and marketing returns. Segment customers based on their customer life-time value, demographics and purchase preferences. Target promotions to predictably increase visit frequency and basket size. Retain and build loyalty in high value customers. Get lapsed customers back. Identify opportunities to cross promote retail products and services. Learn how to track the key performance indicators of sales engagement and marketing returns by campaign, customer, location, product and channel. #marketingROImanagement #relationshipmarketing #digitalengagement

Read more
Employee Experience and Relationship Management

Together, we’ll evaluate how effectively you communicate, collaborate and innovate to stay ahead of rapidly changing consumer and workplace trends. Identify ways to make front line teams more accountable for delivering the brand experience your customers want. Develop strategies for how unit and

Together, we’ll evaluate how effectively you communicate, collaborate and innovate to stay ahead of rapidly changing consumer and workplace trends. Identify ways to make front line teams more accountable for delivering the brand experience your customers want. Develop strategies for how unit and head office managers can optimize frontline team performance. Identify ways to motivate and acknowledge team members to attract and keep great people. Scale desirable behaviours by sharing ideas, peer kudos, and management acknowledgements for excellence. Understand how to enhance productivity with KPI alerts, digital performance feedback and prioritized actions boards. #employeeretention #teamdevelopment #employeerelations

Read more